Effective Date:

01 September 2017

Contact Information:

• Email: susanskritifoundationorg@gmail.com
•  Phone: +91 9822370000
• Address5, Amey, Tagore Nagar, Nashik Puna Road, Near Hero Bike Showroom, Nashik-422006, Maharashtra, India

Jurisdiction:

Nashik, Maharashtra, India

Introduction
The Su-Sanskriti Foundation (“we,” “us,” “our”) is committed to maintaining transparency and accountability in our fundraising activities. We value your donations and aim to address any concerns related to refunds.

1. Donations

Donations to Su-Sanskriti Foundation are generally non-refundable. However, we understand that certain situations may justify a refund request. Refunds will be considered on a case-by-case basis.

2. Conditions for Refund

Refunds will be considered under the following circumstances:
a. Duplicate Donation: If a donation was made more than once by mistake.
b. Error in Donation Amount: If the donation amount was incorrect.
c. Unauthorized Transaction: If a donation was made without the donor’s consent.
d. Technical Issues: If technical problems during the donation process led to an incorrect charge.

3. Refund Request Process

To request a refund, please follow these steps:
a. Contact Us: Email us at  susanskritifoundationorg@gmail.com or call +919822370000 with your refund request. Please include your name, contact information, donation details (date, amount, transaction ID), and the reason for your request.
b. Review: Our team will review your request within 7 business days. We may reach out for additional information if necessary.
c. Decision: You will be notified of the decision via email. If approved, the refund will be processed and a confirmation will be sent to you.

4. Refund Method

Approved refunds will be issued through the original payment method. If this is not possible, we will work with you to arrange an alternative method.

5. Time Frame

Refunds will be processed within 14 business days from the date of approval. The time it takes for the refunded amount to appear in your account may vary depending on your bank or payment provider.

6. Tax Receipts

If a tax receipt has been issued for a donation that is later refunded, it is the donor’s responsibility to notify the appropriate tax authorities. Su-Sanskriti Foundation will cancel the original receipt and issue a corrected one if applicable.

7. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on our website, and the effective date will be updated accordingly. We encourage you to review this policy periodically.

8. Acceptance of Refund Policy

By donating to Su-Sanskriti Foundation, you acknowledge that you have read, understood, and agree to the terms of this Refund Policy.

9. Contact Us

• For any questions or concerns regarding this policy, please contact us at susanskritifoundationorg@gmail.com
•  or call +919822370000

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